Psychiatry-UK

Written by a NHS patient

I've been waiting for 10 months for ADHD assessment. I was recently refered by GP an Autism assessment, I had assessment today after a 4 month wait. After a 35 min interveiw was informed by the 2 autism specialists that ADHD masks Autism traits so assessment and medication for this is required prior to an Autism diagnosis, revealing to me that this was both a waste of their time and mine. First time I've had contact with Psychiatrist, I'm 45. To be told they couldn't make a judgement due to lack of adhd assessment when it's their own company that lied to me about a 6 month waiting time. The Dr's did not read my notes sent in advance of the meeting, I offered evidence from my childhood medical records but they have made decision with out consulting my evidence and did not seem particularly interested in other Dr judgements on my behaviour and communication issues!? Traumatic events were indicated for my Sensory issues that were present from birth. Autism diagnosed in family members seemed to be quickly disregarded and its left me feeling very dubious about this company's practices. Psychiatry-UK offer no support to clients regarding the reporting forms or post assessment support. My meeting started 5 mins late and issues with sound meant the assessment felt brief and I felt quickly dismissed a few mins in due to my ADHD referal pending. This company is highly unprofessional in they way it handles client interactions and communication. I would like a response from them regarding clinicans statement that they require an ADHD assessment and tritration medication period before they would be able to diagnose ASD as this process has been extremely stressful and upsetting for me today.

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Written by a NHS patient

I’m so happy to have chosen P-UK. All staff have been helpful throughout. Thanks so much.

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Written by a NHS patient

The service has been really good in allowing me to get my diagnosis and medication much quicker than via normal NHS waiting lists, and there's been flexibility over dosages and types of medication which I have appreciated. My prescriber, Sally Newport, was absolutely brilliant. Her communication and support has been excellent - she's always got back to me quickly, explained things really clearly and made me feel really supported, listened to and understood throughout this process! The shortage of Elvanse caused lots of issues for me but I received reassurance and updates throughout this period. I do have a point of feedback about the online system. I know it's likely the most feasible /fair/safe means of managing communication between prescribers and clients, and ensures it's all consistent and logged and tracked on the system, but I find having to login to an online system a more difficult means of communication than the likes of a phonecall or text, and I also think the layer of having to get the text code to login to the system - which admittedly only takes a few seconds!! - can sometimes feel like an extra barrier to being able to easily contact my prescriber/ ask for new prescriptions, fill in new forms etc. It's not the most ADHD-friendly to be honest! I also think it's a barrier for people who are digitally excluded or have dyslexia etc. who may have trouble conveying ideas effectively in writing. I know other means of communication would probably be too time consuming and hard to manage for the service and for prescribers, but I wonder if there are any small changes that could be made to make it more accessible.

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Written by a NHS patient

Throughout the process of getting diagnosed and titration I found the staff I had contact with were very helpful, respectful and genuinely wanting to help the patients get the best out of their service. I don’t know if I can name specific names but my prescriber was particularly helpful and helped me navigate my way through the process and answered every single question I had. Titration was extended past the original amount of time as I hadn’t found the right dose yet and even though it took 4 months in total I felt that the focus was on finding what is right rather than rushing.

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Written by a NHS patient

I had a really great experience with Psychiatry UK. I'm not sure if I'm allowed to mention specific names of doctors, so I won't, but my experience with pretty much everybody involved was great. I felt like everybody listened to my needs and answered my questions. There was one person who didn't, but my interactions with them were brief. I was later informed they no longer work there (for unrelated reasons, I didn't file a complaint), and the person that took over from them was absolutely wonderful. I feel the whole process has been really helpful for me and I'm happy with my treatment.

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Written by a NHS patient

Diagnosis was ok, though the doctor was 15 minutes late to the appointment and seemed to rush through it. Titration was awful, I was just sent drugs and expected to get on with it, all my questions were ignored. There was no communication about when the titration period ended and I was left hanging for months not sure what was going on. I mentioned that the drugs didn’t work at all the week before my period and was just told they couldn’t do anything about that. I was also threatened with being discharged for not filling in the online form when I was doing it weekly.

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Written by a NHS patient

Adult ADHD. It would of course be better if the NHS didn’t have to outsource. It would also be better in person. However given that it is a remote service that has a lot of IT automation, it was about as good as it could be. Great staff, sensibly done. Much much better than expected.

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Written by a NHS patient

I've felt supported through every step of this, my prescriber and Dr have worked with me to find a treatment plan that works for me. I've felt heard and respected, this is what person-centred care is.

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Written by a private patient

I cannot explain how truly brilliant Faisal Shaikh is. So thorough, so understanding and puts no pressure on you to answer anything you’re struggling with. Once Faisal had reached his diagnosis, the words after meant everything to me. He is so comforting, so warming and so understanding. Before choosing a psychiatrist best for me, I googled a lot of the names that I could choose from. Faisal Shaikh is on a mission to tackle loneliness and has been studying adult ASD and ADHD for longer than I’ve been alive. He is absolutely incredible at what he does, and I truly hope he continuously gets the recognition that he deserves. I owe him so much for what he has done for me today. I have waited almost all of my life to be heard, and Faisal heard me. I couldn’t be more thankful. Recommend to anyone and everyone - what an amazing man.

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Written by a NHS patient

A very stress free and easy experience. Thank you.

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